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Return Policy Overview
We accept returns and exchanges of eligible items in new, unused condition within 30 days of receipt, with valid proof of purchase. Please contact us at [email: supportingcenter@povison.com] before sending anything back, as returns will not be processed without prior notice.
For more details, please refer to the tables below.
Quality issues/ Shipping damage
Submission Window: ≤7 Days
What To Do:
- Provide your order number and a short description of the issue
- Upload clear photos or videos showing the problem or packaging
- Keep the original packaging in case it's needed for verification
What We Offer: Free refunds/exchanges/repairs
Any Cost: 0
Wrong items/ Missing items
Incorrect delivery address provided by customer
Changed your mind or not fully satisfied with the product
Important Return Exceptions
1. POVISON.com is not liable for any labor costs or project delays resulting from incorrect or delayed shipments.
We recommend verifying product details and availability before scheduling any third-party services.
2. The following items are non-returnable:
- Clearance or final sale items
- Customized or made-to-order products
- Items purchased offline or not listed on our website
- Items labeled as "Non-Returnable" on their product pages
- Items that have been assembled, disassembled, or used
FAQs
1. How Soon Will I Receive My Refund?
Payment Method | When to initiate a refund? | When will I receive my refund? |
|---|---|---|
PayPal | Once we receive and inspect your return, we'll issue your refund within 5-7 business days to your original payment method. | For PayPal payments, the refund will typically appear in your PayPal account immediately after it is processed. |
Credit Card (including: Apple Pay, Google Pay, Affirm, etc.) | For credit cards or other methods, please note that it may take additional time for your bank or credit card provider to reflect the refund on your statement. |
2. Why Do We Charge a Return Shipping Fee?
We charge a return shipping fee for non-defective product returns to offset expenses incurred from order processing, quality inspection, repackaging and inventory restocking. This enables us to maintain premium service standards and reasonable pricing, and ensure returned goods are properly sorted and restocked for resale.
A return shipping fee equivalent to 20% of the original product price will be applied for returns made due to personal preference.
Please note that returns without original packaging will not be accepted.
Please refer to the example below for clarity:
Item | Amount (AUD) |
|---|---|
Original Product Price | A$500 |
Restocking Fee (20%) | -A$100 |
Outbound Shipping Fee | (at actual cost) |
Return Shipping Fee | (at actual cost) |
Final Refund Amount | A$100+ |
3. Why Should I Keep the Original Packaging?
Our packaging is tailored carefully to each product to ensure safe transit. Returning products without the original packaging increases the risk of damage during transit, which can affect refund eligibility. We recommend keeping all packaging to ensure a smooth return process and protect your refund eligibility. This helps protect your purchase and avoid unnecessary issues.
Have a question? We're here to help.
